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I have been using Ver 5.3.1.0 happily for months and have been recording from it from UK freeview all this time. Yesterday I set it to record and the next morning found the following: A) The recorded file would not open and upon checking it was 0Kb in size. The picture and sound for TV was no longer available (but the program guide info appeared when switching to a channel). There is just a black screen. C) The signal strength meter at the bottom of the screen stays at 10%. I tried retuning and all the channels were found and the signal was fine during the tuning process but the end result was the same as B and C above. The card I am using is the TBS 6281 dual Freeview tuner. To test the card I tuned in WIndows media center and it finds all the channels and they appear OK with sound and picture - so the card, aerial etc are working fine. It seems, for some strange reason that DVDViewer is no longer working properly. I attach the support.zip file created by your support tool. Please would you advise what I should do. Many thanks. support.zip