Can record in DVBViewer. Can't record in Recording Service...

[djon]

Ok, I fought for 3 weeks now to get this to work, but am just about to give up. I have

 

DVBViewer 4.5

Recording service 1.6.5.2

Terratec H5 with the newest BDA drivers

 

I use DVB-C

 

I can:

Watch TV in DVBViewer

Record in DVBViewer

 

I cannot:

Schedule a recording in recording service and get anything but a 0 B .ts file accompanied by the .log and .txt file UNLESS I:

 

schedule a recording in RS

start DVBViewer and let it tune into the channel requested by RS.

If I do this, it records fine. However this somewhat reduces the point of scheduling recordings.

 

In DVBViewer -> Hardware I have the following:

Terratec H5 DVB-S (set to Do not use)

Terratec H5 DVB-C

Unicast Network device

 

In RS -> Hardware I have

Terratec H5 DVB-S (set to Do not use)

Terratec H5 DVB-C (set to normal)

 

I've read that the DVB-C device should be set to Do not use, so I tried this as well as all other possible settings.

I read in another thread, that you should untick "Has CI module" and "Direct tuning" and set Retune on missing stream to 7, so I tried all this as well both in DVBViewer and in RS.

 

I tried two different PCs, one Win XP and one with Win 7, they both act exactly the same.

My signal is 100% in DVBViewer and also in all my TVs. My newest LG TV reports 97-100% signal quality and strength.

I tried different cables, different plugs, tried making it the only cable in the splitter, so it doesn't share the signal with any other TVs at all.

 

Nothing works.

 

 

Can someone PLEASE help me how to get this to work??

(I realized maybe it's not a bug, so I made a new Topic in general to see if I could get help here instead of the Bug forum. Please delete the wrong thread)

support.zip

[desweil]

http://en.DVBViewer.tv/wiki/Recording_Service_Installation_Guide

 

You have to set the Hardware in DVBViewer to "do not use" and the unicast device to normal. In RS you set it to normal. follow the linked guide step by step and it will work!

[djon]

Well, as you can read I did all this allready and nothing works. Here's the extract from the svcdebug.log:

 

07.12.10 20:00:20.948 TRecording Allocate TerraTec H5 DVB-C Tuner (2)

07.12.10 20:00:20.948 StartRecording TerraTec H5 DVB-C Tuner (2)

07.12.10 20:00:21.052 StartRecording: DR 1

07.12.10 20:00:21.065 AddReference TRecording: 2

07.12.10 20:00:30.628 Checkdevices Sending retune to TerraTec H5 DVB-C Tuner (2)

07.12.10 20:00:41.796 Checkdevices Sending retune to TerraTec H5 DVB-C Tuner (2)

07.12.10 20:00:52.941 Checkdevices Sending retune to TerraTec H5 DVB-C Tuner (2)

07.12.10 20:01:04.105 Checkdevices Sending retune to TerraTec H5 DVB-C Tuner (2)

07.12.10 20:01:15.245 Checkdevices Sending retune to TerraTec H5 DVB-C Tuner (2)

07.12.10 20:01:20.329 Releasereference webserver: 1

07.12.10 20:01:27.133 Checkdevices Sending retune to TerraTec H5 DVB-C Tuner (2)

07.12.10 20:01:39.551 Checkdevices Sending retune to TerraTec H5 DVB-C Tuner (2)

07.12.10 20:01:52.638 Checkdevices Sending retune to TerraTec H5 DVB-C Tuner (2)

07.12.10 20:02:04.713 Checkdevices Sending retune to TerraTec H5 DVB-C Tuner (2)

07.12.10 20:02:17.208 Checkdevices Sending retune to TerraTec H5 DVB-C Tuner (2)

07.12.10 20:02:24.591 AddReference webserver: 2

07.12.10 20:02:26.915 C:\12-07_20-00-21_DR 1_Hammerslag i Ålborg.ts Discontinuities: 0 - Total size: 0,00 KB - Device:TerraTec H5 DVB-C Tuner (2)

07.12.10 20:02:27.302 TRecording Release TerraTec H5 DVB-C Tuner (2)

07.12.10 20:02:27.302 TRecording Destroy TerraTec H5 DVB-C Tuner (2)

07.12.10 20:02:27.571 TRecording Destroyed TerraTec H5 DVB-C Tuner (2)

07.12.10 20:02:27.571 Releasereference TRecording: 1

 

Any pointers as to why RS wont tune would be highly appreciated!

[desweil]

I see it's an USB Device. Maybe it goes in "energy saving" or something like that and won't come back when triggered by the RS. I think someone else had a similar problem with a USB device. Do Recordings work when you schedule and have DVBViewer turned on (on another channel)? Then RS should switch the running DVBViewer to the scheduled programm and record. If this works, can you close DVBViewer after recording start and have a full file? Do direct recordings via DVBViewer work? Have you tried "reset after standby" option? Does it work when you manually deactivate and activate the TV Tuner in Windows device manager instead of opening DVBViewer when a schedued recording is on?

Edited December 7, 2010 by desweil

[djon]

I see it's an USB Device. Maybe it goes in "energy saving" or something like that and won't come back when triggered by the RS. I think someone else had a similar problem with a USB device. Do Recordings work when you schedule and have DVBViewer turned on (on another channel)? Then RS should switch the running DVBViewer to the scheduled programm and record. If this works, can you close DVBViewer after recording start and have a full file? Do direct recordings via DVBViewer work? Have you tried "reset after standby" option? Does it work when you manually deactivate and activate the TV Tuner in Windows device manager instead of opening DVBViewer when a schedued recording is on?

 

Do Recordings work when you schedule and have DVBViewer turned on (on another channel)? Then RS should switch the running DVBViewer to the scheduled programm and record. If this works, can you close DVBViewer after recording start and have a full file?

Yes this works. However I can see that RS is MUCH slower at changing channels. It takes around 30 seconds before the new channel is showing correctly without any choppiness or hiccups.

 

Do direct recordings via DVBViewer work?

Yes, no problems there

 

Have you tried "reset after standby" option?

Yes, doesn't make a difference.

 

Does it work when you manually deactivate and activate the TV Tuner in Windows device manager instead of opening DVBViewer when a schedued recording is on?

I tried disabling and enabling, but no that doesn't help-

 

I'm pretty sure that the problem lies in RS being slower at tuning making it restart over and over, but why is it slower?

[TVFreak]

Okay my english is bad but i will try it.

I use Terretac S7 usb box and i had same problem. record was okay if htpc was on, if rs starts from standby the device was "not avaible". for test

1- go in standby

2- wake htpc up with keyboard or mouse

3- start web-interface from RS and got to Status-Page. if you see there "NOT Avaible" at your H5 you have a problem with your pc an H5

 

the reason is the H5 didn't wake up from standby if usb-port has in standby power. normal you can set in in bios or per jumper.

 

the point in bios is in my pc in section powersafe "can wake from standby with usb" or something else.

 

if there is no point in bios or jumper, you can build an adapter by youself. but i can't explain it in english. hope you can understand this.

[djon]

My PC hasn't been in standby at all when I have these issues, so I'm pretty sure this doesn't have anything to do with it. Also the DCB-C card shows fine under status.

[bogdan1980]

i have htc hd xs model, identical to H5,same hardware, for me all is working ok in DVBViewer.

[eustonstreet]

I have exactly the same Recording Service problem using two Compro S350 DVB-T cards in Win 7 64 machine. Both tuners work ok when viewing from client PCs running DVBViewer and I can watch different channels on different transponders. However, when I set Recording Service timers to record different channels on different transponders at the same time only tuner one will record. Looking at the log tuner two is is repeatedly getting sent lots of 'retune' commands. I have tried different combinations of retune when data is missing & direct tuning mode & reset card after standby but nothing seems to fix the problem.

 

Ian

[RedDwarf]

I'm having the same problem on two different windows XP installs, one of which is brand new. I did do some windows updates a few days back. I don't know whether the recording service has ever worked as I have not tried to record more than one channel at a time before.

 

The log shows that two different tuners are being used but one recording (TS) on Tuner 1 is almost empty and the file is not playable. I can record two different channels/transponders using DVBViewer and the Videorecorder plugin.

 

I have just installed service 1.6.2.3 to see if that works after trying the latest version 1.6.8.2.

Just tried 1.5.0.31 and it is recording 2 channels correctly! So the problem seems to be with the newer recording services, unless it is a configuration problem, but I was not using 1.5.0.31 on my other windows install which was only setup just before Christmas, I installed the newest recording service version.

 

So is there a known problem with the newer recording services?

 

Mystique SaTiX-S2 Dual PCI-e with 1.0.1.9 driver which I will not update because all later drivers provide false quality reports

Gigabyte GA-X48-DS5 Intel X48 chipset

Zotac nVidia GT 240 Driver 6.14.11.9745 note that the support file shows the video card incorrectly. It shows the card that was installed before the nVidia card.

support.zip

Edited January 1, 2011 by RedDwarf