neophyte Posted August 5, 2014 Posted August 5, 2014 Hi I'm trying to teach myself all aspects of using the RS. Along the way I stumbled upon the existence of the Wizard, of which up 'til then I'd been oblivious (locating it isn't what I'd call intuitive...). So I tried to open it. No dice. It wants a username and password; for username I entered the default ('admin') which is pre-entered in the RS 'Web Settings' config page and which I didn't change or remove. On that same page I left the password blank, and in the 'Identification' panel of the RS Web Interface's 'Configuration' page -> ''Configuration' tab the absence of any password is faithfully reflected. But still the Wizard insists on being given my (non-existent) password, and so long as that space remains blank the 'Next' button stays greyed-out. Deadlock. Is this a bug, and is there a work-around?
Tjod Posted August 5, 2014 Posted August 5, 2014 Which DVBViewer and RS are you using? Or better poste a support.zip
neophyte Posted August 6, 2014 Author Posted August 6, 2014 Which DVBViewer and RS are you using? Or better poste a support.zip Hi Tjod An impressively fast response support.zip
Tjod Posted August 6, 2014 Posted August 6, 2014 That is strange. There was a problem in older DVBViewer Versions that when you added a user name you must add a password as well. But that is fixed in the current version and you DVBViewer is up-to-date only the RS is a old Version. But that should not cause this problem. Have you clicked on "Test Connection"?
neophyte Posted August 8, 2014 Author Posted August 8, 2014 Hi tjod Yes, I did that when I was setting up the RS. I just did it again and it responds normally: I can't see anything wrong in the setup.
Tjod Posted August 8, 2014 Posted August 8, 2014 After clicking on "Test Connection" the "Next" button should be enabled.
neophyte Posted August 12, 2014 Author Posted August 12, 2014 (edited) After clicking on "Test Connection" the "Next" button should be enabled. Sorry, I'm confused. If you meant the "Test connection" button on the 'Recording Service' page of DVBViewer 'Options' - there isn't any "Next" button on that page. There's an "Apply" button - is that the one you meant (if so, I already clicked on it before). If you meant the "Select a recording service" button in the 'Recording Service Wizard" dialogue-box (selected from DVBViewer 'Help' menu) that's the "Next" button to which I was referring in my opening post. Selecting a recording service there has no effect at all on the "Next" button: it stays greyed out if the 'password' entry is left blank. That behaviour is still unchanged. Edited August 12, 2014 by neophyte
neophyte Posted August 12, 2014 Author Posted August 12, 2014 I've just seen what the problem is (and also why you wrote what you wrote ). Checking my other DVBViewer instance (installed on my HTPC) clicking on the same menu-bar item 'Help -> Recording Service Wizard' the dialogue-box that appears contains the "Test connection" button to which you referred, and clicking on that does, as you say, cause the "Next" button to become active. But on my desktop PC no "Test connection" button is present in that dialogue-box - hence my bewilderment, and hence the lack of any means by which to activate the "Next" button. Deadlock. Both instances of DVBViewer are ver. 5.3.1
Tjod Posted August 12, 2014 Posted August 12, 2014 And now the question is what is the difference between you two windows installations. Which version are you using. Normally the supporttool detects all current windows versions. But not in your case. Maybe something in you windows installation is really broken.
neophyte Posted August 14, 2014 Author Posted August 14, 2014 Which version are you using. Normally the supporttool detects all current windows versions. But not in your case. Maybe something in you windows installation is really broken. Not sure that I understand your question. The OS I'm running, on both machines, is Windows 8.1 (if that's what you meant by "version"). But on my desktop PC (which is the one I'm having the problem on, and on which I ran the Support Tool) I have XP Home running as well - dual-booted. However DVBViewer is not installed on Win XP, only on Win 8.1 And now the question is what is the difference between you two windows installations. One major difference between my desktop PC and my HTPC is that they have different TV tuners. Both are usb but the one on my desktop PC is much older (a TechnoTrend TV-Stick, not the latest model); TechnoTrend Support deprecates it. But I can't see why that could have any bearing on DVBViewer misbehaving in the way it is in regard to Recording Service. I have now tried uninstalling/reinstalling Recording Service and that hasn't helped. In fact it's made things worse because now on the 'Hardware' page of RS Configuration the only virtual devices which pressing the "Add" button brings up are 'RTSP' (which I select) and 'IPTV' (which I don't). Even though I have 'UPnP AV server' selected on the 'Web/UPnP' page there is now no way that I can get "Unicast Network Device" detected in RS's configuration (pressing "Scan devices" repeatedly doesn't find it). I'm pretty sure that previously it did find it.
Tjod Posted August 14, 2014 Posted August 14, 2014 I think it is more in the direction, Windows font size. Or other modification of the windows GUI. The "Test Connection" button should be there in any case. (there is no setting in the DVBViewer which could let it disappear.)
neophyte Posted August 15, 2014 Author Posted August 15, 2014 I think it is more in the direction, Windows font size. Or other modification of the windows GUI. The "Test Connection" button should be there in any case. (there is no setting in the DVBViewer which could let it disappear.) Yes, you're right. I've now adjusted the scaling for my displays, selectively, and the "Test connection" bar appears as it should. Furthermore it no longer demands even a username, let alone a password. So that resolves my immediate problem. Many thanks. (I have another problem but I'll start a new thread for that).
Tjod Posted August 15, 2014 Posted August 15, 2014 With which scaling setting let the button disappear? I'm unable to reproduce this Windows 8.1 and tested all 4 values. (This should not happen)
neophyte Posted August 15, 2014 Author Posted August 15, 2014 (edited) @ tjod This is embarrassing! I'm unable for the moment to find a button I clicked-on, which was labelled (something like) "restore default setting". Anyway, I clicked on that. Nor can I any longer find the page with the four selections on it. Perhaps you can tell me where that is? On 'Control Panel -> Hardware and Sound -> Display' I unchecked the button "Let me choose one scaling level for all my displays", and below that selected scalings for title bars and menus by trial and error. EDIT I've just realised that unchecking that button caused the four selections to vanish. Having just re-checked it I see that previously my selection had been set at "Medium". (I'm not sure that I'm going to continue with this set-up (only to gain access to the "Test connection" bar) because it has some side-effects I don't like). Edited August 15, 2014 by neophyte
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