DVBViewer close

[zoftes]

Good morning,

I have been using your software for quite some time, but I am experiencing a problem with one encrypted channel.

First, I will provide its parameters:

Redlight HD
11.662 V 27500 2/3 DVB-S2/8PSK
The channel is located on Hotbird 13.

I am using a TBS 6910Se card.
I also have a Viaccess module inserted together with the access card.

I would like to point out that all the other channels are working and behaving as expected.

When I select this channel, the program freezes immediately — without displaying any error message.

The same problem occurs when the module is removed or not inserted.
It does not matter whether the module and card have authorization to receive the channel or not.

After selecting the channel, the program closes without displaying any message.

I am attaching the logs from this situation.
They were generated with the module inserted.

support.zip

[Griga]

vor 3 Stunden schrieb zoftes:

When I select this channel, the program freezes immediately — without displaying any error message. (...) After selecting the channel, the program closes without displaying any message.

 

Most likely caused by the TbsCIapi.dll in your DVBViewer program directory, which is known to be unstable. You are quite lucky that it crashes DVBViewer only on one encrypted channel.  I had similar problems (even crashs when tuning free channels) and found no solution for it, except removing the DLL or unchecking "Has CI module" in the hardware options.

 

Unfortunately this DLL is mandatory if you want to decrypt channels with a TBS device and a CI/CAM, so there is no way around it.

 

[zoftes]

Thank you very much for checking the issue and for your response.
To add some additional information: this happens both when using the Viaccess SMIT Orca Secure Dual CAM ACS 5.0 module with the purchased card inserted, as well as when using the CAM module from the digital platform in my country whose package includes this channel.
Since you mentioned that the issue might be related to the TbsCIapi.dll library, would it be a good idea to notify TBS about the problem with decrypting this channel? If it would help in any way, I could contact them and report it to take some of the workload off you. Unfortunately, I do not have enough information on how to properly approach the issue or what details might be useful for them—such as debug logs or other diagnostic information that could help them investigate.
If you would like, I can get in touch with them and describe the problem. I would also like to add that the channel works when the card is placed in the TBS3102 reader using the [ removed, violating forum rule §13 ] v0.6.2.0 plugin.

[INGBEAN]

Hello zoftes!

 

Your TBS6910SE is a "Dual Tuner Dual CI PCIe Card".

 

Please try following:

Copy your TbsCIapi.dll (V 1.0.2.2) AGAIN into DVBViewer program directory and rename it to TbsCIapi1.dll - as result you have 2 DLL-files in this directory (TbsCIapi and TbsCIapi1).

 

Your feedback is appreciated.

 

Best regards!

INGBEAN

[Griga]

vor 13 Stunden schrieb zoftes:

would it be a good idea to notify TBS about the problem with decrypting this channel?

 

Of course you can try  and make a long story even longer...  but please don't expect me to participate.

 

In 2016 a developer who formerly contributed some things here managed to get the TbsCIapi source code from TBS and fixed several issues (see here), but there were so many deficiencies (also in the TBS drivers) that he finally gave up. There is an internal discussion where he was swearing about what he found in the code. I just looked it up... "I don't understand how someone can sell such a bullshit" was one of his statements (referring to the software, not to the hardware, that is quite ok). TBS doesn't seem to be able to get it sorted. I made a similar experience several years ago when I had a long discussion with TBS about DiSEqC and how to implement Unicable support in the driver, and found they had no idea about the matter, not even the basics. I had to teach them step by step.

 

If you want a proper CI handling, buy a Digital Devices card with CI module.

 

Sorry, no better news...