about the membership renewal

[leunghang]

I have purchased DVBViewer long time ago, and I know there has a renew process.

But I didn't receive any responds from the system. Anyone can tell me what should I do?

 

I have submitted the new email address to the system about 3 or 4 days ago (I didn't remainder)

 

Thanks!

[mhelin]

I have purchased DVBViewer long time ago, and I know there has a renew process.

But I didn't receive any responds from the system. Anyone can tell me what should I do?

 

I have submitted the new email address to the system about 3 or 4 days ago (I didn't remainder)

 

Thanks!

 

Same here, I have also been waiting for the answer for days, please respond ASAP!

Edited March 24, 2013 by mhelin

[Tjod]

Are you talking about the update of the credentials from 2010 and older to the current format?

http://www.DVBViewer.tv/forum/topic/42222-how-to-get-new-credentials/

 

If yes where is exact the problem?

[mhelin]

The exact problem is that there has not been any response with new credentials to my email address which hasn't changed since I last updated DVBViewer (which was before the change anyway). Also my email is not in lost&found list (http://www.DVBViewer.com/en/index.php?page=lost). Well, it's been weekend in between so it may be just that sending the mail manually is not possible then.

[Tjod]

You got the confirmation e-mail but not the e-mail with the new credentials?

[hayden]

You got the confirmation e-mail but not the e-mail with the new credentials?

I am having the same issues. No confirmation emails, no new credentials, nothing in the spam folders and it is now over 3 weeks.

My email is not in the lost page either.

[Tjod]

@all

You never used a version from 2011 or newer, correct?

 

Each time you try to login to the members section you get the wizard, correct?

But you get no confirmation e-mail. And have checked the spam folders on the mail server.

And in the in the eMail program.

 

Is that description of the problem correct?

[mhelin]

You got the confirmation e-mail but not the e-mail with the new credentials?

No, I didn't even got the confirmation e-mail. I haven't got any e-mail (zero, none) even though I entered my valid e-mail address and the original password that came in the e-mail I got from Bernd Hackbart when I bought the licence.

[mhelin]

@all

1. You never used a version from 2011 or newer, correct?

 

2. Each time you try to login to the members section you get the wizard, correct?

3. But you get no confirmation e-mail.

4. And have checked the spam folders on the mail server.

5. And in the in the eMail program.

 

6. Is that description of the problem correct?

1. Yes

2. Yes

3. Yes

4. Yes

5. Yes

6. Yes

[Tjod]

The system was tested yesterday and it works as it should.

 

So if you not receive the confirmation e-mail. Mostly your email provider reject the e-mail from

Some times it helps to add the address to the addresses book of the e-mail provider.

 

The only other solution, If the automatic system doesn't work. Is via e-mail.

(Use the address above or one from this site)