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5.1 install error


cobson

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Trying to upgrade version 5 to 5.1 on a Windows 7 64bit machine. The install fails silently, with the following application error in the Windows log:

 

Log Name: Application
Source: Application Error
Date: 23/04/2013 20:36:47
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MrPuter
Description:
Faulting application name: DVBViewer_setup.tmp, version: 51.52.0.0, time stamp: 0x2a425e19
Faulting module name: DVBViewer_setup.tmp, version: 51.52.0.0, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x00007911
Faulting process id: 0xc18
Faulting application start time: 0x01ce4059e4080d7d
Faulting application path: C:\Users\Chris\AppData\Local\Temp\is-DMU4F.tmp\DVBViewer_setup.tmp
Faulting module path: C:\Users\Chris\AppData\Local\Temp\is-DMU4F.tmp\DVBViewer_setup.tmp
Report Id: 22a764b9-ac4d-11e2-9a76-206a8ad71701
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-04-23T19:36:47.000000000Z" />
<EventRecordID>2110</EventRecordID>
<Channel>Application</Channel>
<Computer>MrPuter</Computer>
<Security />
</System>
<EventData>
<Data>DVBViewer_setup.tmp</Data>
<Data>51.52.0.0</Data>
<Data>2a425e19</Data>
<Data>DVBViewer_setup.tmp</Data>
<Data>51.52.0.0</Data>
<Data>2a425e19</Data>
<Data>c0000005</Data>
<Data>00007911</Data>
<Data>c18</Data>
<Data>01ce4059e4080d7d</Data>
<Data>C:\Users\Chris\AppData\Local\Temp\is-DMU4F.tmp\DVBViewer_setup.tmp</Data>
<Data>C:\Users\Chris\AppData\Local\Temp\is-DMU4F.tmp\DVBViewer_setup.tmp</Data>
<Data>22a764b9-ac4d-11e2-9a76-206a8ad71701</Data>
</EventData>
</Event>

 

support.zip

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