Little problems with the DVBViewer scheduler

[enricob]

Hello.

 

Two questions about some little problems with the DVBViewer scheduler.

 

1 _ Why every time I open the scheduler the current channel starts recording ? Why this? How to avoid it?

 

2 _ In case a channel change (no recording) has been scheduled, the scheduler changes channel as planned even if timeshift is active - I mean even in case I am watching the current channel delayed, replay mode.

 

Is it possible to avoid the automatic channel change scheduled by the scheduler in case I am watching the current channel delayed, replay mode and, rather than this automatic channel change, display a message asking the user to confirm the channel change?

 

Thank you.

 

Enrico

[Griga]

vor 2 Stunden schrieb enricob:

Two questions about some little problems with the DVBViewer scheduler.

 

What is the DVBViewer scheduler? Please post a screenshot if you don't know how to explain.

 

[enricob]

I'm talking about the "timer recordings".

 

This is the screenshot:

 

 

I didn't post a screenshot just because I supposed I knew how to explain.

 

And I supposed I knew just because "Timer recordings" has been translated as "pianificatore" in Italian, and just because "pianificatore" is usually translated as "scheduler".

 

 

[Griga]

vor 12 Stunden schrieb enricob:

I'm talking about the "timer recordings". This is the screenshot:

 

I see. It's just the DVBViewer Timer Recordings Windows. I suspected that you are still using the out-dated "DVB Task Scheduler" add-on for DVBViewer, that could potentially cause the described issues.

 

vor 15 Stunden schrieb enricob:

Why every time I open the scheduler the current channel starts recording ?

 

I don't know. I can't reproduce it, and it's no known DVBViewer issue. The only potential reason I can see in the code of the window's OnShow event is that DVBViewer updates the current timer list by downloading it from the DVBViewer Media Server, provided it is installed, DVBViewer is configured as Media Server client and delegates timer handling to it.

 

Please create and attach a support.zip, so I can see your whole configuration, including DVBViewer version etc. Please don't forget to reproduce the issue in DVBViewer debug mode before creating the support.zip. This saves further enquiries.

 

vor 16 Stunden schrieb enricob:

In case a channel change (no recording) has been scheduled, the scheduler changes channel as planned even if timeshift is active - I mean even in case I am watching the current channel delayed, replay mode.

 

You are right. DVBViewer performs a forced channel change, assuming that this is what you want after having prebooked a certain programme. It assumes that this has a higher priority, because you have planned it purposely.

 

vor 16 Stunden schrieb enricob:

display a message asking the user to confirm the channel change?

 

This would be possible. However, it's unknown what other users think about it. Applications that query on each and every opportunity if something initiated by the user should really be done can be quite annoying... anyway, I'll think about it.

 

[enricob]

1 _____ 

 

I followed the instructions, so I executed supporttool.exe in the DVBViewer installation folder (where DVBViewer.exe is), but the support tool does not create any support.zip file with the necessary information.

 

I click on the supporttool.exe file and nothing happens.

 

If, on the other hand, I try to move the entire supporttool.zip file to the DVBViewer folder, open the zip file and click on the supporttool.exe file that is still inside the zip file, then a message appears telling me to start the programme in the DVBViewer folder, then this empty window appears.

 

If it helps, two different instances of DVBViewer have been installed. Everything has always worked fine, apart from these minor problems with the timer recordings.

 

 

 

2 _____

 

As for the other problem of automatic channel changing even when timeshift is active, more precisely, in some cases DVBViewer displays a message asking the user to confirm the channel change, while in other cases the channel change is automatic and I am not given the option to confirm or not.

 

Next time I will pay more attention and perhaps I will be able to understand why the message sometimes appears and sometimes does not.

 

Do you know why this message  asking the user to confirm the channel change sometimes appears and sometimes does not, and the channel changes automatically?

 

Thank you, thank you.

 

Enrico

 

 

[enricob]

Update.

 

I realised that when you open the DVBViewer Timer Recordings Window, as I said you can see the current channel being recorded, but this recording corresponds ‘only’ to the recording needed to activate the timeshift feature, so much so that the file is saved in the folder configured for timeshift instead of in the folder configured for recording files.

 

As you can see: the first yellow line is timeshift, the second yellow line is a recording.

 

 

So I suppose it's not a real error, but an ambiguous display that can be misleading because actual recordings and timeshift are highlighted identically yellow on the DVBViewer Timer Recordings Window.

 

Is this normal, or should timeshift recordings not be shown on the DVBViewer Timer Recordings Window, or not in the same way as other recordings?

 

Thank you.

 

[Griga]

Am 4.1.2026 um 15:21 schrieb enricob:

Why every time I open the scheduler the current channel starts recording ? Why this? How to avoid it?

 

vor 12 Stunden schrieb enricob:

I realised that when you open the DVBViewer Timer Recordings Window, as I said you can see the current channel being recorded, but this recording corresponds ‘only’ to the recording needed to activate the timeshift feature,

 

So actually no recording was started, but you only saw the current timeshift recording being listed in the Timer Recordings Window.

 

Please read the change log entries explaining the substantial changes concerning timeshift in DVBViewer 7. This will help you to understand.

 

[enricob]

10 hours ago, Griga said:

 

 

So actually no recording was started, but you only saw the current timeshift recording being listed in the Timer Recordings Window.

 

 

Yes, no recording was started, but the current timeshift recording is listed together with recordings and displayed as recordings.

 

As the current timeshift recording is not a recording, why is it listed together with recordings and displayed as recordings?

 

Finally, the minor issue I reported is not that a recording starts, but that the timeshift recording is indistinguishable from a "real" recording, and this is an ambiguous and misleading display.

 

 

 

2 _____

 

I also asked about the other little issue of automatic channel changing even when timeshift is active.

 

In some cases DVBViewer displays a message asking the user to confirm the channel change, while in other cases the channel change is automatic and I am not given the option to confirm or not.

 

Do you know why this message asking the user to confirm the channel change sometimes appears and sometimes does not and the channel changes automatically?

 

In case you need a a support.zip file, I've also reported some issue about this.

 

Thank you.

 

Enrico

 

[Griga]

vor 45 Minuten schrieb enricob:

but the current timeshift recording is listed together with recordings and displayed as recordings.

 

This is intended. Please read the change log.

 

vor 45 Minuten schrieb enricob:

As the current timeshift recording is not a recording, why is it listed together with recordings and displayed as recordings?

 

As the name already states: A timehift recording is a recording. The only difference to a normal recording is a flag that allows DVBViewer to delete the file when it is no more needed. Please read the change log.

 

You will have to live with it. Sorry, but there are more important things to do...

 

[enricob]

22 minutes ago, Griga said:

 

As the name already states: A timehift recording is a recording. The only difference to a normal recording is a flag that allows DVBViewer to delete the file when it is no more needed. Please read the change log.

 

 

So, in case the thimeshift recording is a recording, a recording was started, as I said!

 

 

21 minutes ago, Griga said:

 

You will have to live with it. Sorry, but there are more important things to do...

 

 

I supposed I'll manage to survive 🙂 

 

I mean, I just pointed out a small issue on the forum, just in order to ask for a solution I didn't know.

 

And in case there is no solution and there won't be one in the future either, I just need to know it and I suppose I'll manage to survive anyway 🙂

 

Obviously, I don't expect anyone to change the software to solve a problem I've reported, I'm just asking on the forum in order to find out how things are.

 

As for the other issue: in some cases DVBViewer does not change the channel automatically and displays a message asking the user to confirm the channel change, while in other cases the channel change is automatic and I am not given the option to confirm or not. Do you know why this message asking the user to confirm the channel change sometimes appears and sometimes does not and the channel changes automatically?

 

This is another minor issue that I have experienced for years. Really, for years. After many years I've finally tried asking for information on the forum. Why not answer?

 

I apologise, I'm sorry, I don't understand. May be it was just a misunderstanding.

 

I mean, just to be clear, in case you don't know the answer, in case there is no solution, in case you don't want to solve this small issue in the future either, that's fine, I'll manage to survive that too. But why not simply answer that you don't know the answer, or there is no solution, or you don't intend to solve this small problem in the future either? I wouldn't have a problem with such a response, of course. Just, why not answer.

 

May be it was just a misunderstanding.

 

Have a nice day.

 

Enrico

[Griga]

vor 51 Minuten schrieb enricob:

Do you know why this message asking the user to confirm the channel change sometimes appears and sometimes does not and the channel changes automatically?

 

No. I would need to know the exact circumstances. Without a support.zip that's almost hopeless.

 

[enricob]

Yes. 

 

I had already tried to send you this file, but something does not work properly.

 

I followed the instructions and I finally managed to launch the supporttool file, but first this error message appears (in Italian, even though the software language is English): ‘No endpoints available in the endpoint mapping’.

 

 

Then the supporttool window opens completely empty:

 

 

I've tried searching for information about the supporttool in the DVBViewer wiki and also in the DVBViewer forum, but I didn't find anything.

 

Any suggestions on how to get this supporttool working properly?

If it helps, two different instances of DVBViewer have been installed. Everything has always worked fine, apart from these minor problems with the timer recordings.

 

Thank you.

 

Enrico

 

 

 

 

 

 

[Griga]

vor 11 Stunden schrieb enricob:

No endpoints available in the endpoint mapping

 

The complete message in English is "There are no more endpoints available from the endpoint mapper." Search this sentence with Google (including the double quotes), and you will see that many people already encountered this error message. You can find different explanations and also solutions for it (e.g. here). Maybe you can find out which one applies to your case.

 

It is no known SupprtTool issue, and you are the second one who reports it in many years (first one here), though the tool is used frequently. So it is most likely due to something special in your system / setup.

 

[Griga]

vor 13 Stunden schrieb enricob:

Do you know why this message asking the user to confirm the channel change sometimes appears and sometimes does not and the channel changes automatically?

 

Please note that the warning (due to Options -> TV/Radio -> Warning on timeshift termination) only appears in case of timeshifted playback, which means, the user has already jumped back in time and is actually using the timeshift recording.

 

Otherwise you would get the warning on each channel change, if "Start timeshift automatically" is switched on.

 

[enricob]

8 hours ago, Griga said:

 

The complete message in English is "There are no more endpoints available from the endpoint mapper." Search this sentence with Google (including the double quotes), and you will see that many people already encountered this error message. You can find different explanations and also solutions for it (e.g. here). Maybe you can find out which one applies to your case.

 

It is no known SupprtTool issue, and you are the second one who reports it in many years (first one here), though the tool is used frequently. So it is most likely due to something special in your system / setup.

 

 

I couldn't find any information because I was searching for it in relation to DVBViewer, but it's actually a system issue. I'll try to look into it further following your suggestions. I need some time because it seems a bit complicated for my limited skills. Thank you.

 

 

8 hours ago, Griga said:

 

Please note that the warning (due to Options -> TV/Radio -> Warning on timeshift termination) only appears in case of timeshifted playback, which means, the user has already jumped back in time and is actually using the timeshift recording.

 

Otherwise you would get the warning on each channel change, if "Start timeshift automatically" is switched on.

 

 

That's exactly the problem. I wasn't able to explain it, I'm sorry, it's also because my really poor English.

 

That is, the problem is that the warning should appear (due to Options -> TV/Radio -> Warning on timeshift termination) in case of timeshifted playback, which means that the user has already jumped back in time and is actually using the timeshift recording.

 

Instead, even when I had already jumped back in time and I'm actually using the timeshift recording, the channel changes without any warning message allowing me to choose whether to change channels or not.

 

The problem is precisely this: I would like a warning message to appear when I had already jumped back in time and I'm actually using the timeshift recording, allowing me to choose whether or not to change channels. Instead, at the moment, this feature only works some of the time. Sometimes the warning appears, but in most cases, the channel almost always changes automatically without warning.

 

So, regardless of the problems with the support tool, this is the issue.

 

Let me know if you have any suggestions.

 

Thank you.

 

Enrico

 

[HaraldL]

For me it always(!) shows the warning when I jumped back in timeshift and try to switch channel. Does this for years without issues.

 

Am 5.1.2026 um 14:48 schrieb enricob:

... and click on the supporttool.exe file that is still inside the zip file, then a message appears telling me to start the programme in the DVBViewer folder, then this empty window appears

 

This usage is wrong and the message tells you. You have to extract the supporttool.exe from the zip, put in into the DVBViewer folder, usually C:\Program Files (x86)\DVBViewer and start the supporttool.exe from there. Not from the zip file.

[enricob]

2 hours ago, HaraldL said:

For me it always(!) shows the warning when I jumped back in timeshift and try to switch channel. Does this for years without issues.

 

Yes, it's how it should always work. That's why I reported the problem on the forum to find a solution.

 

 

2 hours ago, HaraldL said:

 

This usage is wrong and the message tells you. You have to extract the supporttool.exe from the zip, put in into the DVBViewer folder, usually C:\Program Files (x86)\DVBViewer and start the supporttool.exe from there. Not from the zip file.

 

Yes, I know. Apart from the fact that also the zip file was in the DVBViewer folder, it was just a test. When things don't work, you try also wrong things that you wouldn't normally do.

 

Anyway, let me know in case you have suggestions to solve the problem of changing channels without a warning when timeshift is active, as described in detail in previous messages.

 

Thank you.

 

[Griga]

DVBViewer also changes channels without a warning if it is using a persistent recording for timeshift, because in this case the recording is not deleted and you can return to the channel and continue watching it timeshifted.

 

Please read the change log entries explaining the substantial changes concerning timeshift in DVBViewer 7.  This will help you to understand

 

Seems to be an endless loop here...

 

[enricob]

So, in case this "Keep Timeshift File" setting (the one shown in the image below 👇) is checked, DVBViewer changes channels without a warning because in this case the recording for timeshift is not deleted and you can change the channel back again and continue watching it timeshifted.

 

Or, in case this "Keep Timeshift File" setting  (the one shown in the image below 👇) is unchecked, DVBViewer should show a warning and ask for confirmation before changing the channel? 

 

 

Is it correct?

 

I've done another test.

 

When the channel change because of a scheduled channel change, in case of timeshifted playback (the user has already jumped back in time and is actually using the timeshift recording) and when this "Keep Timeshift File" setting is checked, then the channel changes and the previous channel remains available at the position to which the user jumped back before the channel change. So everything is correct. It works.

 

However, this is not very useful because "Keep Timeshift File is no general permanent setting anymore" (I read the change log 😇) and therefore it should be activated every time DVBViewer is opened.

 

Mostly, when the channel change because of a scheduled channel change, in case of timeshifted playback (the user has already jumped back in time and is actually using the timeshift recording) and when this "Keep Timeshift File" setting is UNchecked, the channel changes WITHOUT warning and without confirmation, and obviously the previous channel is no longer available at the position where the user jumped back before the channel change. So it is not correct. It does not work properly.

 

On the contrary, the warning and confirmation message is properly there in case the channel change has been not scheduled but done by the user in real time.

 

So, as you said, "DVBViewer also changes channels without a warning if it is using a persistent recording for timeshift", but in this case DVBViewer changes channels without a warning even if it is NOT using a persistent recording for timeshift. 

 

So, it seems that there is an issue just in case of a scheduled (just scheduled) channel change with timeshifted playback (and when the "Keep Timeshift File" setting is unchecked).

 

Is it really an issue? Or is it just a matter of some settings I did not properly managed?

 

To try to resolve the issue, is it essential to send the support tool file (which I am unfortunately unable to send at the moment due to problems with my system with the BFE service and registry key, etc)?  Or is it just a matter of some settings I should manage properly?

 

Please let me know if you have any suggestions.

 

Thank you very much.

 

Enrico

 

[Griga]

vor 28 Minuten schrieb enricob:

Is it correct?

 

Yes.

 

vor 29 Minuten schrieb enricob:

Mostly, when the channel change because of a scheduled channel change, in case of timeshifted playback (the user has already jumped back in time and is actually using the timeshift recording) and when this "Keep Timeshift File" setting is UNchecked, the channel changes WITHOUT warning and without confirmation,

 

This is also correct. It's no bug, but intended, as I've already stated:

 

Am 5.1.2026 um 08:12 schrieb Griga:

 

 

Am 4.1.2026 um 15:21 schrieb enricob:

In case a channel change (no recording) has been scheduled, the scheduler changes channel as planned even if timeshift is active - I mean even in case I am watching the current channel delayed, replay mode.

 

You are right. DVBViewer performs a forced channel change, assuming that this is what you want after having prebooked a certain programme. It assumes that this has a higher priority, because you have planned it purposely.

 

Am 4.1.2026 um 15:21 schrieb enricob:

display a message asking the user to confirm the channel change?

 

This would be possible. However, it's unknown what other users think about it. Applications that query on each and every opportunity if something initiated by the user should really be done can be quite annoying... anyway, I'll think about it.

 

Can we now stop this endless loop?

 

[enricob]

Yes, we can.

 

It wasn't my intention to make an endless loop.

 

It's just I didn't understand what you explained to me the other day. 

 

I'm sorry 😳

 

I finally understand: it's not an issue and you can't change it by settings. You could only change the software.

 

The only thing, regarding what you said

 

Quote

This would be possible. However, it's unknown what other users think about it. Applications that query on each and every opportunity if something initiated by the user should really be done can be quite annoying... anyway, I'll think about it.

 

The only thing is that this warning on a scheduled channel change could be added as an option rather than a fixed configuration, in order to not annoy users who would not like it.

 

Similarly, the user could be allowed to choose whether to keep "Keep Timeshift File" setting permanent, in order to avoid having to reactivate it every time DVBViewer is restarted.

 

Thank you.

 

Enrico